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Privacy Policy

Last Updated: September 2026 • Straight Commerce Inc.

1. Introduction & Corporate Identification

This Privacy Policy describes how Straight Commerce Inc. ("Company," "we," "us," or "our"), doing business as IronCut™ ("ironcut.net"), collects, utilizes, stores, and protects personal information when you access our website, purchase products, or interact with our customer care services.

We are committed to maintaining the highest security protocols for your sensitive personal and transactional details in compliance with international privacy frameworks, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

When you place an order or interact with our store, we collect the following categories of information:

  • Contact & Delivery Information: Full name, shipping address, billing address, phone number, and email address.
  • Transactional Data: Payment verification status, transaction timestamps, items ordered, and order references. (Note: Full payment card numbers are encrypted directly by PCI-DSS Level 1 certified processors and are never stored on our web servers).
  • Device & Telemetry Data: IP address, browser type, operating system version, referring URLs, and access duration logs.
  • Customer Support Records: Written communications, support ticket details, and resolution history.

3. Purpose of Data Processing

We process collected information strictly for legitimate commercial and operational purposes, including:

  • Fulfilling, packaging, and dispatching your IronCut™ trimmer hardware orders.
  • Providing automated shipping notifications, live parcel tracking links, and delivery confirmations.
  • Processing authorized returns, customer refunds, and handling technical inquiries.
  • Detecting, investigating, and preventing fraudulent billing transactions and unauthorized network access.
  • Complying with statutory tax, customs, and consumer protection reporting obligations.

4. Cookies & Tracking Technologies

Our website utilizes standard session and analytical cookies to ensure shopping cart persistence, optimize site rendering speed, and evaluate user navigation patterns. You may configure your browser settings to reject cookies; however, certain interactive components of the site may operate with degraded performance.

5. Third-Party Service Providers

We share necessary transactional data with trusted third-party service providers solely to perform essential fulfillment operations, including:

  • Regional fulfillment warehouses and logistics carriers (USPS, FedEx, Royal Mail, DHL, Colissimo).
  • PCI-DSS Level 1 compliant merchant payment processing gateways.
  • Customer relationship management (CRM) and ticketing platforms.

We do not sell, rent, monetize, or trade your personal data to unaffiliated third parties for marketing purposes.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your geographic residency, you may have specific statutory rights concerning your personal data, including the right to request access, correction, deletion, or restriction of processing. To exercise these rights, please contact our Data Protection Officer at support@spark-tek.co.

7. Contact Information

For questions or formal inquiries concerning this Privacy Policy, please contact:

Straight Commerce Inc.
Customer Care Hotline: +1 (424) 250-4182
Email: support@spark-tek.co
Domain: ironcut.net